Last Updated: March 1, 2023
The Agreement applies to any registered or a non-registered patient or other non-Provider user of the Services (“User”), including a doctor, therapist, other healthcare specialist, professional or provider, or other professional using the Services in connection with a healthcare-related practice or other organization (“Provider”).
PLEASE READ THESE TERMS CAREFULLY AND IN THEIR ENTIRETY, AS THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. BY ACCESSING AND USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICES.
PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW, WHICH MAY, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, REQUIRE YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST PARAGON BILLINGON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.
About The Services
The Services include User scheduling, reminders, to-do lists, provision of patient records, telehealth, e-prescribing (covered under a separate Terms of Usage), outcome measures, and billing information, and related features that can be used by Users and Providers. We are not responsible for content, information, guidance, or other materials that are provided to you through the Services by Providers, including responses to your questions or healthcare advice by medical professionals. Such information is provided to Users from a Provider pursuant to a separate doctor-patient or other relationship directly between those parties.
This Agreement may be revised or updated by Paragon Billing from time to time in its sole discretion, and the most recent effective date is listed at the top under “Last Updated”. Where appropriate, Paragon Billing will provide notice to you as provided below. By continuing to access or use the Services after the effective date of any such change, you agree to be bound by the modified Agreement.
USE OF THE SERVICES AND YOUR ACCOUNT
The Site is offered and available only (1) to users who are 18 years of age or older (or the legal ageof majority where you reside if that jurisdiction has an older age of majority) and, (2) who reside in the United States or its territories. By using the Services or registering an Account, you represent that you are at least 18 years of age, or the legal age of majority where you reside if that jurisdictionhas an older age of majority, you have the legal authority to enter into this Agreement, and that youreside in the United States or its territories. If you are the parent, legal guardian, or duly authorized personal representative of an individual, you may use the Services on behalf of this individual. If you are consenting on behalf of an entity, you represent and warrant that you are duly authorized toact on behalf of the entity and accept this Agreement on behalf of the entity. If you do not meet these requirements, you must not access or use the Site.
You further agree that as a condition to accessing the Services, you will submit to account verification as reasonably required by Paragon Billing or the Provider, and provide only true and accurate identification documentation to Paragon Billing or the Provider (or its third-party vendors) to verify your age and other Account-related information. It is the sole responsibility of the Provider to verify the identity, age, and location of all patients and non-patients who utilize TherapyConductor.com Services through the Provider.
By using the Services, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and will abide by all of the terms and conditions herein.
Establishing an Account and Using the Services
Only one person may use each Account. You agree to provide accurate, current, and complete information about yourself or the individual you represent (as described above) when using the Services, such as in the registration form and with provided account management tools to update Account information. You may be required to choose an Account name to identify yourself to Paragon Billing in connection with your Account.
Responsibility for Use of Account
You are responsible for all activities conducted through your Account. In the event that fraud, illegality, or other conduct that violates this Agreement is discovered or reported (whether by you or someone else) in connection with your Account, we may suspend or terminate your Account as described in Section 11.
Selection and Use of Account Password
You are responsible for providing an Account password, maintaining its confidentiality, and any harm resulting from your disclosure of the password to any other person. At no time should you respond to an online request for a password other than the log-on process for the Services.
Fees and Billing for Providers
For Providers using the Services: Paragon Billing provides certain aspects of the Services to you pursuant to fees and other conditions set forth herein or on our website. We may, at any time and without notice, add new services for additional fees and charges or prospectively amend fees and charges for existing services. You acknowledge that it is your responsibility to ensure payment in full for all paid aspects of the Services, and to ensure that your credit or debit cards or other payment instruments accepted by Paragon Billing continue to be valid and sufficient for such purposes. You represent and warrant that you will pay the charges incurred by you at the posted prices, including any applicable taxes, and if your initial payment method is dishonored, you are responsible for any and all charges incurred including any surcharge we may assign due to such dishonored payment.
Modification and Interruption of the Services
We may add, modify, or eliminate aspect(s), features, or functionality of the Services from time to time for the purposes of compliance with applicable laws and regulations, to effect improvements insecurity and functionality, to correct errors, or for other commercially-reasonable purposes, or for no reason at all. Paragon Billing may on occasion need to interrupt the Services with or without prior notice to protect the integrity or functionality of the Services. Paragon Billing will not be liable for any interruption of the Services (whether intentional or not), and you will not be entitled to any refunds of fees or other compensation for an interruption of Services.
Telehealth is included as a component of the Service and gives Providers the ability to schedule and connect remotely with patients for delivery of care. Paragon Billing is only providing the telehealth functionality as a component of the Service and is not providing medical advice. It is the responsibility of the Provider (i) to determine the appropriateness and medical necessity for the telehealth session to address the patient/client's needs, (ii) to verify the identity, location, and ages of all patients and other attendees on the telehealth session, (iii) to obtain all consents and other documentation from its patient(s)/client(s), and (iv) to confirm that the necessary licenses and qualifications are in place to deliver the telehealth medical service. PARAGON BILLING SHALL HAVE NO LIABILITY IN CONNECTION WITH ANY IDENTITY, LOCATION, OR AGE VERIFICATION, PROFESSIONAL, DIAGNOSTIC OR MEDICAL SERVICES, MEDICAL OR BEHAVIORAL/MENTAL HEALTH ADVICE, MEDICATION RECOMMENDATIONS OR PRESCRIPTIONS PROVIDED OR COMMUNICATED THROUGH THE TELEHEALTH SERVICE COMPONENT. Additionally, Provider accepts full responsibility for verifying the internet connection and hardware configuration of the telehealth session. Paragon Billing accepts no responsibility or liability for internet connections/outages, hardware issues, third-party outages or interruptions, or any other interruptions or outages to the telehealth session.
USER DATA AND INTELLECTUAL PROPERTY RIGHTS
Your Rights and Obligations with Respect to Your User Data
Any information that you upload or submit to us in connection with the Services or your Account, including but not limited to Protected Health Information (defined below), is referred to in this Agreement as “User Data”. You retain all Intellectual Property Rights in your User Data, subject to the rights, licenses, and other terms of this Agreement. “Intellectual Property Rights” means copyrights, trademarks, service marks, trade dress, publicity rights, database rights, patent rights, and other intellectual property rights or proprietary rights recognized by law.
You affirm, represent, and warrant that you own or have all necessary Intellectual Property Rights, licenses, consents, and permissions to use—and authorize Paragon Billing to use—the User Data you provide in the manner described by this Agreement. Paragon Billing takes no responsibility for, and we do not expressly or implicitly endorse, support, or guarantee the completeness, truthfulness, accuracy, or reliability of any User Data. By submitting User Data to the Services, you represent and warrant that you have all rights, power, and authority necessary to grant the rights to User Data contained within these Terms. The burden of determining that any material is not protected by copyright rests with you. You shall be solely liable for any damages, claims, or losses resulting from any infringement of copyrights, proprietary rights, other intellectual property right, or any other harm resulting from User Data, and hereby agree to indemnify, defend, and hold harmless Paragon Billing, its agents, officers, and assigns for any such actions. Because you aloneare responsible for User Data, you may expose yourself to liability if you submit data without all necessary rights and consents.
You agree that by providing any User Data in connection with the Services or your Account, you are granting Paragon Billing a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, and display the User Data non-publicly and internally to Paragon Billing for the purposes of providing the Services. You agree that the license includes the right to copy, analyze and use any of your User Data as Paragon Billing may deem necessary or desirable for troubleshooting, debugging, testing, supporting, enhancing or developing services in connection with the Services and future improvements to the Services. The license granted in this section is referred to as the “Services Data License.” You also acknowledge that the Services Data License granted to Paragon Billing with respect to your User Data will survive the termination of your Account to permit Paragon Billingto retain server copies with User Data, including for back-up, debugging, testing and record retention and legal purposes.
If you send us feedback, ideas, suggestions, or other materials in regard to the Services (other than your User Data), you waive any potential Intellectual Property Rights and agree that we are free to use it for any purposes whatsoever, including, without limitation, developing and marketing products and services, without any liability or payment of any kind to you.
Protected Health Information, User Data and Use of Your Information
Paragon Billing will make commercially reasonable efforts to maintain the Services in a manner that includes appropriate administrative, technical and physical security measures designed to protect the confidentiality, availability and integrity of User Data, including PHI as required by HIPAA.
Paragon Billing' Rights
Except for User Data, Paragon Billing (or its licensors) own all rights, title, and interest to the Intellectual Property Rights in the Services, including the software, content, data, websites, and servers. Paragon Billing owns all Intellectual Property Rights in and to its trademarks, TherapyConductor, service marks, trade names, logos, domain names, taglines, and trade dress
Paragon Billing hereby grants you a non-exclusive, non-transferable, non-sublicensable, limited, revocable license to access and use the Services while you agree to and comply with this Agreement. You may not: (i) enable any person or entity not so authorized by Paragon Billing to use or access the Services; (ii) attempt to copy, create derivative works, or infringe any Intellectual Property Rights in the Services; (iii) use the Services for another party or as otherwise prohibited herein; (iv) alter or modify the Services; (v) transfer your Account or the Services to anyone else; or(vi) attempt to translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Services or otherwise attempt to derive the source code for the Services.
Third Party Rights
You agree that you will not upload, publish, or submit to the Services any User Data that is subject to the Intellectual Property Rights or other proprietary rights of another party, including any trade secret or privacy rights, unless you have permission to convey to us all license rights required under this Agreement. You agree that Paragon Billing will have no liability for, and you agree to defend, indemnify, and hold Paragon Billing harmless for, any claims, losses or damages arising out of or in connection with your unlawful or otherwise improper use or provision of any User Data in connection with the Services.
We Do Not Provide Medical Advice or Medical Services
Our Services, including Telehealth, are intended to foster enhanced communications and coordination between our Users and Providers, including healthcare professionals. Paragon Billing itself does not provide professional medical advice, diagnosis, or treatment.
PARAGON BILLING IS NOT RESPONSIBLE FOR HEALTH-RELATED INFORMATION PROVIDED THROUGH THE SERVICES FROM PROVIDERS, SUCH AS MEDICAL PROFESSIONALS AND ORGANIZATIONS, INCLUDING ANSWERS TO ANY HEALTH-RELATEDQUESTION SUBMITTED THROUGH THE SERVICES. ANY INFORMATION THAT PARAGON BILLING ITSELF MAY PROVIDE IN CONNECTION WITH THE SERVICES IS FOR INFORMATIONAL PURPOSES ONLY, AND IS NOT INTENDED AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. NOTHING STATED OR POSTED ON THE SERVICES BY PARAGON BILLING IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE, DENTISTRY, NURSING, OR OTHER PROFESSIONAL HEALTHCARE ADVICE, OR THE PROVISION OF MEDICAL CARE.
DO NOT DISREGARD, AVOID, OR DELAY OBTAINING MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER. DO NOT USE THE SERVICES FOR MEDICAL EMERGENCY NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL A HEALTH CARE PROFESSIONAL AND 911. YOUR USE OF INFORMATION PROVIDED THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK.
We do not recommend or endorse any specific Providers, tests, procedures, opinions, or other information that may appear through the Services. If you rely on any information provided through the Services, you do so solely at your own risk.
Our Services are provided to Users through app.TherapyConductor.com free of charge. Usual, customary, and any other charges for any medical or related services rendered by Providers will apply and will be entirely your responsibility (including through your insurance). You must resolve any dispute between you or any Provider directly with the Provider, even if scheduling or other interactions were facilitated by our Services.
No Doctor Patient Relationship
NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING INFORMATION PROVIDED BY, OR THROUGH THE USE OF, THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM US. WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, PRICE OR COST INFORMATION OR OTHER INFORMATION THROUGH THE SERVICES. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY INDIVIDUAL LISTED OR ACCESSIBLE THROUGH THE SERVICES. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH INFORMATION.
We have no control over, and cannot guarantee the availability of, any Provider at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments, or any injury resultingtherefrom, or for any other injury resulting or arising from or related to the use of the Services whatsoever.
You are strongly advised to perform your own investigation prior to selecting a Provider by contacting the appropriate licensing or certification authorities to verify listed credentials and education, and to further verify information about a particular Provider by confirming with the Provider's office, your current Provider, the medical association relative to the Provider's specialty and your relevant state board.
Important Information About Provider Relationships And Lists; Authorization And Acknowledgement
In connection with using the Services to locate and schedule appointments with Providers, you understand that YOU ARE ULTIMATELY RESPONSIBLE FOR CHOOSING YOUR OWN PROVIDER.
Providers listed or accessible through the Services with whom you may book appointments enter into contracts with us and such Providers generally pay us a fee in order to be listed and/or marketed through the Services. We may provide you with lists and/or profile previews of Providers who may be suitable to deliver the healthcare that you are seeking based on information that you provide to us (such as insurance information, proximity to your geographical location, and specialty of the Provider). In an effort to aid in the discovery of Providers and enable the maximum choice and diversity of Providers who participate in the Services, these lists and/or profile previews may also be based on other criteria (including, for example, Provider availability, past selections by and/or ratings of Providers by you or by other of our users, and past experience of our users with Providers); but we (a) do not recommend or endorse any Providers, (b) do not make any representations or warranties with respect to these Providers or the quality of the healthcare services they may provide, and (c) do not receive any additional fees from Providers for featuring them (i.e., higher or better placement on lists) through the Services.
IN CONNECTION WITH THE SERVICES, YOU MAY AFFIRMATIVELY DIRECT AND AUTHORIZE US TO SHARE YOUR INFORMATION WITH ONE OR MORE SPECIFIED PROVIDER(S), INCLUDING YOUR PERSONAL INFORMATION AND PROTECTED HEALTH INFORMATION.
We make the Services available as a service to Users, including Providers, for the purposes of providing an informative and educational resource. We may, but have no obligation to, have information posted through the Services reviewed by our editorial personnel. It is important to note, however, that the timeliness, accuracy, and completeness of any or all such information is not guaranteed. Neither the authors, editorial personnel, nor any other party involved in the preparationor publication of information through the Services can assure you that the information contained herein is in every respect accurate or complete, and we and they are not responsible for any errors or omissions or for the results obtained from the use of such information.
You are encouraged to independently confirm the information provided through the Services with other sources and to seek the advice of a qualified Provider.
Provider and other information that may be made available through the Services is intended for general reference purposes only. Provider information available through the Services may be provided by the Provider and/or multiple other data sources not validated by the Provider. Information may become out of date, incomplete or inaccurate. The Services do not provide any advice, qualification, or certification about any particular Provider. You are encouraged to independently verify any such information.
The procedures, products, services, and devices discussed and/or marketed through the Services are not applicable to all individuals, patients, or clinical situations. We make no claims as to the safety, appropriateness, or effectiveness of any procedures, products, services, or devices. Any products and/or services represented through the Services by advertisers, sponsors, and other participants of the Services, either paid or unpaid, are presented for your awareness and do not necessarily imply safety or appropriateness for any particular individual or prediction of effectiveness, outcome, or success.
Prohibited Uses of the Services
You are responsible for all of your use of the Services and for all use of your Account credentials, including use by others to whom you have given your credentials in violation of this Agreement.
- You may only use the Services for lawful purposes;
- Use of the Services is limited to personal, non-commercial purposes except if you are registered with us as a Provider;
- You may not use the Services in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Services
- You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems or networks, through hacking, password mining or any other means; and
- You may not post, display or transmit User Data that violates any applicable law, the rights of any third party, or is defamatory, indecent, discriminatory or otherwise inappropriate
Without limiting any of the foregoing, you may not (and may not allow any third party to):
- Copy, modify, adapt, translate, or reverse engineer any portion of the Services, its content or materials;
- Remove any copyright, trademark or other proprietary rights notices contained in or on the Services or in or on any content or other material obtained via the Services;
- Use, without permission, any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of the Services;
- Access or retrieve any portion of the Services for purposes of constructing or populating a searchable database of reviews or other information related to the healthcare industry or Providers;
- Reformat or frame any portion of the web pages that are part of the Services;
- Fraudulently misuse the Services, including scheduling an appointment with a Provider which you do not intend to keep;
- Create user accounts by automated means or under false or fraudulent pretenses;
- Collect or store personal data about other users in connection with the prohibited activities described in this paragraph;
- Accumulate or index, directly or indirectly, any portion of the Services (including, without limitation, Provider or practice information, appointment availability, and price information) for any purpose whatsoever; or
- Use any means, including software means, to conduct web scraping of any portion of the Services.
Any violation by you of the terms of this section may result in immediate suspension or termination of your Account without any refund or other compensation. In addition, we may take any measures deemed appropriate, including legal action and technical remedies, to respond to or prevent violation of this provision and enforce these terms.
You may not use contact information provided by our users or Providers, or harvest such information for the purpose of sending, or to facilitate the sending of, unsolicited bulk communications, such as SPAM. You may not allow others to use your account to violate the termsof this section. We may terminate your Account or access to the Services immediately and take other legal action if you or anyone using your credentials violates these provisions.
RESPONSIBILITIES FOR USERS WHO ARE PROVIDERS
In addition to the responsibilities in the foregoing section, if you are a Provider or other person or entity in the healthcare or medical industries, you acknowledge and agree that:
- You will not use the Services to view, access or otherwise use, directly or indirectly, price, availability, or other information of another Provider for any purpose other than your own personal, non-commercial use, such as a patient or prospective patient with that Provider, or in connection with assisting a patient or prospective patient with a referral
- You will not use the Services to establish, attempt to establish, or enforce, directly or indirectly, any agreement or coordination of the prices charged for any product or service; the kinds, frequencies or amounts of any product or service offered; or the customer or customer categories for any product or service, or otherwise engage or attempt to engage in price fixing, output restriction, or customer or market allocation; and
- You will not use the Services, directly or indirectly, to engage in any anti-competitive, deceptive or unfair practices, or otherwise violate applicable antitrust, competition or consumer protection laws, or regulations.
- You are responsible for setting your configurable security settings in alignment with HIPAA requirements including security monitoring, reporting and notification of security incidents to Paragon Billing, network connectivity redundancy (as needed), disaster recovery in accordance with HIPAA requirements, and administering end user access to limit access appropriately
- You are solely responsible for the accuracy and truthfulness of your submitted insurance claims, and will hold Paragon Billing harmless for any false or defective claim or claims. Paragon Billing assumes no responsibility or liability for the accuracy or truthfulness of your insurance claims.
- You will promptly report any suspected fraud, waste or abuse to the relevant authority. You will also cooperate fully with any agency charged with the duty of preventing, identifying, investigating, sanctioning or prosecuting suspected fraud, waste, and abuse in state and/or federal health care programs.
- Nothing in this Agreement, whether written or oral, nor any consideration in connection therewith, contemplates or requires the referral of any patients, goods, items, facilities, or services by Paragon Billing to Provider or to any other entity affiliated in any way with Provider. This Agreementand the Services are not intended to influence the judgment of Provider in choosing medical specialists or medical facilities appropriate for the proper care and treatment of its patients. Neither Paragon Billing nor its employees or agents shall receive any compensation or remuneration for referrals, if any, to the Provider. This Agreement has been negotiated as an arms-length transaction by independent parties, and the parties hereto agree that any and all compensation andremuneration provided herein is at prevailing market rates.
NO RESPONSIBILITY FOR ACTS OF OMISSIONS OF THIRD-PARTY WEBSITES
INTERRUPTION OF SERVICES OR USER DATA LOSS
Paragon Billing may on occasion need to interrupt the Services with or without prior notice to protect the integrity or functionality of the Services. Paragon Billing will not be liable for any interruption of the Services (whether intentional or not), and you will not be entitled to any refunds of fees or other compensation for an interruption of Services. Likewise, in the event of loss of any User Data, we will not be liable for any purported damage or harm arising therefrom.
LEGAL LIABILITY AND RELEASES
You agree not to hold Paragon Billing liable for the content, actions, or inactions of other users of the Services or of other third parties. As a condition of access to the Services, you release ParagonBilling (and its officers, directors, shareholders, agents, subsidiaries, and employees) from claims, demands, losses, liabilities and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have or claim to have with one or more other users of the Services or with other third parties, including whether or not Paragon Billing becomes involved in any resolution or attempted resolution of the dispute.
If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
Disclaimer of Other Express and Implied Warranties
PARAGON BILLING PROVIDES THE SERVICES (INCLUDING WITHOUT LIMITATION ANY SOFTWARE, WEBSITES, SERVERS, ONLINE SERVICES, YOUR ACCOUNT, AND USER DATA)STRICTLY ON AN “AS IS” BASIS, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO VALUE, EITHER EXPRESS OR IMPLIED, IS GUARANTEED OR WARRANTED WITH RESPECT TO ANY SERVICES OR CONTENT. NOTWITHSTANDING ANY INTELLECTUAL PROPERTY RIGHTS YOU MAY HAVE IN YOUR USER DATA OR ANY EXPENDITURE ON YOUR PART, PARAGON BILLING AND YOU EXPRESSLY DISCLAIM ANY COMPENSABLE VALUE RELATING TO OR ATTRIBUTABLE TO ANY DATA RELATING TO YOUR ACCOUNT RESIDING ON PARAGON BILLING' SERVERS. YOU ASSUME ALL RISK OF LOSS FROM USING THE SERVICES ON THIS BASIS. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY USERS OF THE SERVICES OR ANY OTHER DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE MAKE NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SERVICES ORANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE ERROR-FREE,BUG-FREE OR FREE FROM DEFECTS, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES ARE FREE OF COMPUTER VIRUSES, CONTAMINANTS OR OTHER HARMFUL ITEMS.
Paragon Billing engages in commercially reasonable efforts to protect the confidentiality, availability and integrity of the Services, but it cannot guarantee continuous, error-free, secure and virus-free operation at all times, and you understand that you shall not be entitled to refunds or other compensation based on Paragon Billing' failure to provide any of the foregoing other than as explicitly provided in this Agreement. Some jurisdictions do not allow the disclaimer of implied warranties, and to that extent, the foregoing disclaimer may not apply to you. To the extent applicable (i.e., for Providers), Paragon Billing does not guarantee that by mere use of the Servicesyou will be in compliance with HIPAA, and you understand and agree that you are responsible for maintaining any other administrative, technical and physical measures required to maintain appropriate information security with respect to PHI you create, receive, maintain, and/or transmit and to otherwise comply with HIPAA
Limitation of Liability
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS THE CANCELLATION OF YOUR REGISTRATION OR ACCOUNT. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF YOUR USE OF THE SERVICES OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, EXCEED THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID FOR THE SERVICES IN THE IMMEDIATELY PRECEEDING 12 MONTHS PRIOR TO ANY SUCH CLAIM.
IN NO EVENT SHALL PARAGON BILLING OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, SUBSIDIARIES, AGENTS OR LICENSORS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, RELIANCE, PUNITIVE OR EXEMPLARY DAMAGES OR DISGORGEMENT OR COMPARABLE EQUITABLE REMEDY, INCLUDING WITHOUT LIMITATION ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) OUT OF OR IN CONNECTION WITH THE SERVICES (INCLUDING ITS MODIFICATION OR TERMINATION), PARAGON BILLING SOFTWARE, WEBSITES, SERVERS, YOUR ACCOUNT (INCLUDING ITS TERMINATION OR SUSPENSION) OR THIS AGREEMENT, WHETHER OR NOT PARAGON BILLING MAY HAVE BEEN ADVISED THAT ANYSUCH DAMAGES MIGHT OR COULD OCCUR AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. Some jurisdictions do not allow the foregoing limitations of liability, so to the extent that any such limitation is found to be impermissible, such limitation may not apply to you.
North Carolina, Minnesota, Virginia Residents
Notwithstanding any term herein, this Agreement does not limit your rights or our obligations under any applicable statute or law to the contrary, including types and amounts of recovery; nor do they excuse us from any duty to avoid causing harm by means of gross negligence, recklessness, or intentional misconduct; nor do they disclaim our duty of care to our invitees; nor do they require youto defend and indemnify us in the event that any loss is caused by our negligence.
You (and any third party on whose behalf you operate an Account or activity on the Services) agree to indemnify, defend, and hold harmless Paragon Billing, its officers, directors, shareholders, employees, subsidiaries, and agents (collectively, “the Company Parties”) from any claims, liabilities, damages, losses, costs, and/or expenses, including without limitation, reasonable attorney's fees and costs, arising out of or in any way connected with the following (whether resulting from your activities on the Services or those conducted on your behalf): (i) your access to or use of the Services; (ii) your breach or alleged breach of these Terms; (iii) your violation of any third-party right, including without limitation, any intellectual property right, publicity, confidentiality, property, or privacy right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental and quasi-governmental authority, (v) any misrepresentation made by you, or (vi) your violation of the duties and conditions imposed on you in Section 2 of this Agreement. You agree that the Company Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify, defend, and hold harmless any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys' fees of the Company Parties in connection therewith. You also agree to indemnify, defend, and hold harmless the Company Parties from and against any claims brought by third parties arising out of your use of the Services, your violation of these Terms, or the infringement by you or made under your Account, of any intellectual property or other right of any person or entity. You will cooperate as fully required by Paragon Billing in the defense of any claim. The Company Parties reserve the right to assume exclusive control of its defense in any matter subject to your indemnification, which shall not excuse your obligation to indemnify the Company Parties. You shallnot settle any dispute subject to your indemnification under these Terms without written consent from Paragon Billing. You will not settle any claim without the prior written consent of Paragon Billing.
Legal Relationship Between You and Paragon Billing; No Third-Party Beneficiaries
You acknowledge that your participation in the Services, including your creation or uploading of User Data to the Services, does not make you a Paragon Billing employee or agent, and that you do not expect to be, and will not be, compensated by Paragon Billing for such activities, and you will make no claim inconsistent with these acknowledgements. In addition, no agency, partnership, joint venture, franchise relationship is intended or created by this Agreement. There are no third-party beneficiaries, intended or implied, under this Agreement.
Except for your obligation to pay fees for Services rendered, neither party will be liable for performance delays, underperformance, or for non-performance occasioned by events such as acts of God, war, terrorism or threats of terrorism, insurrection, riot, civil disturbance, national, state, or local emergencies, acts of public authorities, epidemic/pandemic, labor dispute, fire, casualty, natural disaster, power failure, or other circumstances whether of a like nature or not beyond the affected party's reasonable control (“Force Majeure”). In the event of Force Majeure, the affected party shall send notice to the other party indicating those obligations, in whole or part, which cannot be performed as a result of Force Majeure, and the expected duration of the inability to perform. If Force Majeure exists for a period of 30 days or longer, you may elect to terminate the Agreement. In the event you elect to terminate the Agreement, the Parties shall have no further obligation to each other except for payment obligations or other obligation as required by law.
DISPUTE RESOLUTION AND ARBITRATION
In the event of a dispute between you and Paragon Billing, other than with respect to claims for injunctive relief, the dispute will be resolved by binding arbitration pursuant to the rules of the American Arbitration Association Commercial Arbitration Rules. The place of the arbitration shall be in Wilmington, North Carolina. Notwithstanding the foregoing, either party may seek strictly injunctive or other non-monetary equitable relief to protect or enforce its Intellectual Property Rights in court. In the event that there is any dispute between you and Paragon Billing that is determined not to be subject to arbitration, exclusive jurisdiction and venue shall be in state or federal court in the City of Wilmington, North Carolina.
PURSUANT TO THIS AGREEMENT, YOU WAIVE ANY RIGHTS TO BRING, AND AGREE NOT TO PARTICIPATE IN, ANY CLASS ACTION, CONSOLIDATED, MULTI-DISTRICT OR COLLECTIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. Unless both you and Paragon Billing agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.
You agree that this Agreement and the relationship between you and Paragon Billing shall be governed by the laws of the State of North Carolina without regard to conflict of law principles or the United Nations Convention on the International Sale of Goods.
Termination by You
You may terminate this Agreement by closing your Account at any time for any reason. Paragon Billing shall have no further obligation or liability to you under this Agreement or otherwise, except as required by law (e.g., HIPAA).
Termination by Paragon Billing
Paragon Billing may suspend or terminate your Account for any reason or no reason at all. Upon termination, you will remain liable for any unpaid amounts owed by you to Paragon Billing.
We may suspend or terminate your Account if we determine in our discretion that such action is necessary or advisable to comply with legal requirements or protect the rights or interests of Paragon Billing or any third party. In such event, you will not be entitled to compensation for such suspension or termination, and you acknowledge Paragon Billing will have no liability to you in connection with such suspension or termination. We may also cancel or suspend your registration for any other reason, including inactivity for an extended period, but will attempt to notify you in advance of such cancellation or suspension.
Upon termination of your Account, all licenses granted by Paragon Billing to use the Services will automatically terminate.
Paragon Billing' Services are based in the United States. Paragon Billing makes no representation that any aspect of the Services is appropriate or available for use outside of the United States. Paragon Billing neither offers goods or services to data subjects who reside in the European Union, nor monitors data subjects' behavior as it occurs within the European Union. Those who access the Services from other locations are responsible for compliance with applicable local laws. The Services may be subject to applicable export laws and restrictions.
ASSIGNMENT OF AGREEMENT AND ACCOUNT
You may not assign this Agreement or your Account without the prior written consent of Paragon Billing. You may not transfer or sublicense any licenses granted by Paragon Billing in this Agreement without the prior written consent of Paragon Billing.
Paragon Billing may assign this Agreement (in whole or in part, and all related rights, licenses, benefits and obligations, without restriction, including the right to sublicense any rights and licenses under this Agreement) to any parent, subsidiary, or any affiliated company, or as part of the sale to, merger with, or other change in control of our company to another entity. We will use reasonable efforts to notify you regarding any such change of ownership.
INTEGRATION, INTERPRETATION OF SECTION HEADINGS AND SEVERABILITY
This Agreement (including anything incorporated by reference) sets forth the entire agreement and understanding between you and Paragon Billing with respect to the subject matter hereof and supersedes any prior or contemporaneous agreements or understandings. This Agreement may not be modified except as provided in Section 1 or by mutual written agreement between you and Paragon Billing that is signed by aduly authorized representative of both parties and expressly references amendment of this Agreement. No other written, oral or electronic communications will modify or supplement this Agreement, and you agree not to make any claims inconsistent with this understanding or in reliance on communications not part of this Agreement.
The section headings used herein, including descriptive summary sentences at the start of each section, is for convenience only and shall not affect the interpretation of this Agreement.
If any provision of this Agreement shall be held by a court of competent jurisdiction to be unlawful, void, or unenforceable, then in such jurisdiction that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions.
No waiver of by us of any term or condition set out in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.
NOTICES AND QUESTIONS FOR PARAGON BILLING
Paragon Billing may provide notice to you and obtain consent from you (1) through the Services; (2) by electronic mail at the electronic mail address associated with your Account; (3) an electronic medium for communication and/or (4) by written mail communication to you at the address associated with your Account. You consent to the notice method chosen by Paragon Billing.
Please direct all notices, questions or concerns regarding this Agreement or the Services to us at support@TherapyConductor.com or by mail to: Paragon Billing, LLC, 4445 W 77th St # 211, Edina, MN 55435
Paragon Billing will respond to allegations of copyright violations in accordance with the Digital Millennium Copyright Act (“DMCA”). The DMCA provides a process for a copyright owner to give notification to an online Provider concerning alleged copyright infringement. When a valid DMCA notification is received, the Provider responds under this process by taking down the offending content. On taking down content under the DMCA, we will take reasonable steps to contact the owner of the removed content so that a counter-notification may be filed. On receiving a valid counter-notification, we generally restore the content in question, unless we receive notice from thenotification provider that a legal action has been filed seeking a court order to restrain the alleged infringer from engaging in the infringing activity.
Filing a Notification
A written notification must be made. This can be done either by fax or written letter (regular mail or courier). Emails will not be accepted unless a prior arrangement has been made. The notification must:
- Identify in sufficient detail the copyrighted work that you believe has been infringed upon (i.e., describe the work that you own).
- Identify the item that you claim is infringing on your copyright.
- Provide a reasonably sufficient method of contacting you; phone number and email address would be preferred.
- Include the following statement: "I have good faith belief that the use of the copyrighted materials described above and maintained by the Services is not authorized by the copyright owner, its agent, or by protection of law."
- Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
- Sign the paper.
Please note: The DMCA provides that you may be liable for damages (including costs and attorneys' fees) if you falsely claim that an item is infringing your copyrights. We recommend contacting an attorney if you are unsure whether an object is protected by copyright laws
Send the written document to the designated Copyright Agent at Paragon Billing:
Attn: Designated Copyright Agent
Paragon Billing, LLC
4445 W 77th St # 211, Edina, MN 55435
Alternatively, fax the document to 704-240-3500. On the cover sheet, please write ATTN: DMCA NOTIFICATION
Filing a counter-notification
- List the items that were removed by Paragon Billing.
- Provide your name, address, telephone number, email address (if available).
- State that you consent to the jurisdiction of Federal District Court for the judicial district in which you reside (or Philadelphia, Pennsylvania if your address is outside of the United States).
- State that you will accept service of process from the person who provided notification to us of the alleged infringement or an agent of such person.
- State the following: "I swear, under penalty of perjury, that I have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled."
- Sign the paper.
Send the written document to the designated Copyright Agent at Paragon Billing:
Attn: Designated Copyright Agent
Paragon Billing, LLC
4445 W 77th St # 211, Edina, MN 55435
Alternatively, fax the document to (215) 658-4551. On the cover sheet, please write ATTN: DMCA COUNTER-NOTIFICATION
CPRA DATA PROCESSING REQUIREMENTSThis Section applies only to the extent that Paragon Billing Processes or Collects Personal Information that is subject to the California Privacy Rights Act (“CPRA”) in the course of providing the Services to you pursuant to the Agreement
In this Section, terms shall have the following meanings:
- “Business”, “Collects” (and “collect” or “collection”), “Consumer”, “Business Purpose”, “Sell”, “Sharing” (and “share”), “Processing” (and “process”), “Personal Information”, “Sensitive Personal Information”, and “Service Provider” shall have the meanings given to them in §1798.140 of the CPRA.
- “Business Purpose” or “Business Purposes” also has the meaning given in Section 3.2 of this Addendum.
- “California Consumer Privacy Act” or “CCPA” means Title 1.81.5 California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100-1798.199), as amended or superseded from time to time.
- “California Privacy Rights Act” or “CPRA” means the California Privacy Rights Act of 2020, (2020 Cal. Legis. Serv. Proposition 24, codified at Cal. Civ. Code §§ 1798.100 et seq.), and its implementing regulations, as amended or superseded from time to time.
- “Security Breach” means an unauthorized access and exfiltration, theft, or disclosure as a result of Paragon Billing' violation of the duty to implement and maintain reasonable security procedures and practices appropriate to the nature of the information to protect the personal information, as described in subdivision (a)(1) of CCPA §1798.150.
Data Processing and Protection
You are a Business and you designate Paragon Billing as your Service Provider to Collect and Process Personal Information for the Business Purposes as stated herein. However, there are circumstances where Paragon Billing is also a Business and Collects and Processes Personal Information on its own behalf. Where Paragon Billing is acting as your Service Provider, we are responsible for compliance with our obligations under this Addendum and for compliance with our obligations as a Service Provider under the CCPA and the CPRA. We will provide the same level ofprivacy protection as is required of a Business under the CCPA/CPRA. You are responsible for compliance with your own obligations as a Business under the CCPA and the CPRA and shall ensure that you have provided notice and have obtained or shall obtain all consents and rights necessary under the CCPA and the CPRA for Paragon Billing to Collect and Process the Personal Information for the Business Purpose.
Paragon Billing shall only Collect and Process Personal Information as a Service Provider upon lawful documented instructions from you, including those in the Agreement, or as otherwise necessary to provide the Services (the “Business Purpose”). Specifically, the Business Purpose is related to the Paragon Billing practice management system with functionality to manage patient records, schedule appointments, meet with patients remotely, electronically prescribe medication, create rich documentation, to bill the patient and insurance companies, and other functionality related to the delivery of the Services. Paragon Billing must not process Personal Information for any purpose other than for the Business Purpose, except to the extent permitted by the CCPA and/or the CPRA.
Not a Sale or Sharing of Personal Information
Where Paragon Billing acts as a Service Provider the disclosure of Personal Information to us by you in the course of the delivery of, use of and access to the Services does not, and shall not, constitute a Sale or Sharing under the CPRA.
Service Provider Data Processing Responsibilities
Paragon Billing shall not: (a) Sell or Share the Personal Information; (b) retain, or disclose the Personal Information for any purpose other than for the Business Purpose, including to retain, use, or disclose the Personal Information for a purpose other than providing its Services under the Agreement or as permitted by the CCPA/CPRA; (c) retain, use, or disclose the Personal Information outside of the direct business relationship between Paragon Billing and Provider; (d) Process the Personal Information for cross-context behavioral advertising (however, Provider may disclose Personal Information to Paragon Billing for non-personalized advertising as a permissible Business Purpose); (e) combine Personal Information with any other data to the extent this would be inconsistent with the limitations on service providers under the CPRA.
Paragon Billing will use reasonable efforts to assist Provider in responding to verified Consumer requests received by Provider to provide information as it relates to the Collection of Personal Information for the Business Purpose.
Paragon Billing will, upon your instruction, provide reasonable assistance to enable you to respond to any verified request, inquiry or complaint received from a Consumer or the California Attorney General in connection with the Collection and Processing of the Personal Information. If Paragon Billing is contacted by a Consumer who is your patient/client, Paragon Billing will re-direct that Consumer to you for assistance with the Personal Information request, when Paragon Billing is reasonably able to identity the Consumer as belonging to your practice.
Review and Remediation
With notice to Paragon Billing and its reasonable consent, Business may take reasonable and appropriate steps to ensure that Paragon Billing uses the Personal Information that it Collected pursuant to this Agreement in a manner consistent with the Business's obligations under the CCPA/CPRA. Business may also, with notice to Paragon Billing, take reasonable and appropriate steps to stop and remediate Paragon Billing' unauthorized use of Personal Information.
Sensitive Personal Information
If Provider receives direction from a Consumer not to use or disclose such Consumer's Sensitive Personal Information and Paragon Billing is assisting Provider in respect of such Sensitive Personal Information, then Provider agrees to promptly notify Paragon Billing that Consumer has provided Provider with such direction and to provide details of the Consumer and the Sensitive Personal Information in question. Upon receiving such notice, Paragon Billing agrees to not use such Sensitive Personal Information for any purpose, except for the permissible purposes authorized by Section 1798.121(a) of the CPRA. Provider acknowledges and agrees that Paragon Billing is only required to limit its use of Sensitive Personal Information it receives if instructed by Provider to do so and only with respect to its relationship with Provider.
Technical Security Measures
Paragon Billing shall implement and maintain appropriate and reasonable security measures to protect Personal Information. These include measures relating to the physical security of facilities, measures to control access rights to networks, and processes for testing these measures; and will be consistent with its current Security Policy.
Paragon Billing will, to the extent permitted by applicable law, notify you without undue delay (and in time to fulfill any Security Breach reporting obligations) after becoming aware of a Security Breach incident and provide timely information relating to the Security Breach incident as it becomes known or is reasonably requested by you. We will use the contact information for you that we have on record
In the event you fail to obtain necessary consents to use Personal Information, or you fail to fully comply with the Agreement, the CCPA and/or CPRA, you shall indemnify, defend and hold Paragon Billing harmless from any claims, demands, allegations, damages, losses, liabilities, fines, penalties, costs and expenses (including reasonable attorneys' fees and costs) arising from such actions or inactions.